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Introduction to Digital Strategies and Services (DSS)
Digital Strategies and Services (DSS) partners with units across the divisions of Residential and Hospitality Services, Student Affairs and Recreational Sports to determine technology needs, coordinate strategy and implement campus, divisional and individual solutions that align with divisional missions.
Additionally, as an MSU IT-federated unit, DSS partners with centralized campus IT service providers to represent the needs of RHS, Student Affairs and Rec Sports in campus technology initiatives and shared services.
DSS Organization Chart
Help us help you!
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Check out the self-help Knowledge Base on our website (dss.sle.msu.edu).
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Having trouble with something? Contact the Service Desk! 517-353-1691 or Chat
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Review this article, Who to Contact for SLE Technology Support, which provides details on who to call for what, along with resources for common topics.
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Print this one-page DSS Handy Info Sheet for quick reference.
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Connect with your Strategic Integration Manager (SIM) early and often! They can help determine best practices, scope, costs, feasibility and support for larger technology efforts. (If you're not sure who your SIM is, contact the Service Desk.)
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Submit a Ticket or Service Request through our website (dss.sle.msu.edu). Need help submitting a ticket? We have a video and guide for that.
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Unsure where to start? Contact the Service Desk. Friendly technology specialists will get you pointed in the right direction.
Meet the DSS Team
Digital Strategies and Services (DSS) teams engage with unit operations and administer critical divisional applications and services. We advocate and advance divisional partners' goals through collaboration, communication and innovation in the following areas:
Access Management
4 regular team members (1 half-time) plus 2 students and 1 intern – Led by Melanie Phillips, who also leads the Service Desk
The Access Management team, also known as the ARF (Access Request Form) team, is the first point of contact for systems access. They manage and troubleshoot user access to RHS systems and shared drives while also handling requests for Outlook distribution lists, shared mailboxes and calendars.
4 regular team members – led by Denise Ngubeni, Director of DSS
A Strategic Integration Manager (SIM) is embedded in each department and acts as a liaison between that department and DSS. The SIM gains knowledge of how the department operates and works in order to find potential technical solutions for problems and opportunities they face. They are a first point of contact when someone has a need and doesn’t know where to go from there. SIMs also manage any technology projects, purchases and renewals.
Tech Support Team
5 regular team members plus 9-15 students – Led by Tony Nyquist
The Tech Support team supports all hardware used by RHS team members, customers, and guests. This includes installing and troubleshooting Windows and Mac hardware and software, along with more specialized devices such as POS (points-of-sale), digital signs and more. They maintain inventory and replace hardware as it ages or fails.
Solutions Engineering and Leadership (SEAL) Team
Consists of Application Administration Team, Web Development Team and Business Intelligence/Reporting Team – Led by Larry Farmer
App Admin Team - part of the SEAL Team
6 regular team members – Led by Larry Farmer
The App Admin team provides technical and process support for RHS applications. They combine technical knowledge and vendor familiarity with an understanding of business processes that drive our needs for applications. Where the SIMs provide vertical knowledge of the systems within a department, App Admins provide horizontal knowledge of applications that can span multiple areas. Examples of major systems include the suite of systems used at the Kellogg Center, the recipe and menu management system used by Culinary Services, and the MSU housing system.
Web Team - part of the SEAL Team
5 regular team members plus student intern developers – Led by Justin Rappaport, Web Strategist
The Web team is all things web. Their primary responsibility is creating and maintaining all divisional websites. The creation of websites is managed through the Web Strategy project, which this team oversees. Other work includes: custom applications, supporting online retail stores and payment gateways, and supporting Engage SLE, the divisional communication intranet. They also provide accessibility/usability expertise to the division and advise on prospective technology purchases and best practices for email and online marketing.
Service Desk
3 regular team members plus students – Led by Melanie Phillips, who also leads the Access Management team
The DSS Service Desk provides front-line troubleshooting and diagnostics via phone, chat, tickets and walk-up service at 1855 Place from Monday-Friday, 8 a.m.-5 p.m. They handle low-to-mid-level problems and answer questions while elevating more complex issues to other teams as needed. They also actively monitor and report issues with hardware like digital signs and time clocks.
Technology Training & Communication
1 team member, Melanie McNutt
The technology trainer provides in-person, virtual and video training for systems that support the operations of RHS units. They also provide guides, knowledge base articles, articles in divisional publications and email communications to keep team members informed of upcoming initiatives. The trainer also serves as a resource for other software training and connects team members with information from MSU IT.
Systems Engineering Team (SET)
4 regular team members – Led by Matthew Troncoso
The Systems Engineering Team is responsible for the critical infrastructure on which systems and services run, along with dozens of other supporting systems. Services provided by SET range from servers and database clusters through application deployment and administration. Infrastructure planning is an important role of SET, determining which solutions make the most fiscal and operational sense. SET engages in many projects including upgrades to Microsoft SQL databases, web infrastructure improvements and many more.
Transaction Management Team
3 regular team members – Led by John Henrikson
The Transaction Management Team’s main responsibility is the cardholder system, Transact. Transact holds all cardholder data, meal plans, Spartan Cash debit balances and other access privileges. Dining and retail locations use registers and card readers that run on our Transact Cloud POS system. They manage all access to these systems as well.