Accessing a Shared Mailbox in Office 365 Web Mail (Outlook on the Web)

Overview and Purpose

These step-by-step instructions are intended to guide any team member through the process of accessing shared MSU mailboxes or folders in a browser using Outlook on the Web.

Additional Helpful Notes

This procedure applies only to the Outlook web client, accessible using a web browser at https://spartanmail.msu.edu or https://outlook.office.com/mail/.

Opening a shared mailbox in Outlook web mail will not automatically add it to the Outlook desktop software application. Please see the separate procedure for adding shared mailboxes to the Outlook desktop application.

Accessing a Shared Mailbox in Outlook on the Web

1. In a web browser, navigate to https://spartanmail.msu.edu.
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2. In the top right corner of Outlook on the Web, click on the round icon that displays your profile picture.
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3. In the drop-down menu that appears, choose “Open another mailbox”.
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4. Begin typing the name of the shared mailbox you wish to access. In this example, typing “RHS Hardware” provides the hardware@rhs.msu.edu shared mailbox from the Global Address list. Alternatively, you can enter the full email address of the mailbox.
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5. Click on the search result for the mailbox you wish to access, then choose “Open”.
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6. The mailbox will now open in a new tab. Inside this tab, you are logged in to the shared mailbox, and can view emails, send emails, and perform other operations.
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7. When you have finished using the shared mailbox, you can close the tab to return to the previous tab, for your primary MSU email account.
8. If you need to access the shared mailbox again, repeat the steps above.