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The DSS Service Desk is open Monday – Friday, 8 a.m.-5 p.m. where friendly Service Desk Analysts are ready to assist with your technology needs.
Call the Service Desk
: 517-353-1691
Chat
: Web-based with option to move to mobile.
Submit a New Request
:
Choose a category from the Service Catalog then a specific service. Not sure what to choose? Select
General Help
from the service catalog or contact the service desk. See video below or
this guide
for more help.
Click
View My Requests
to see tickets you have previously entered.
Use the
Knowledge Base
or search the Client Portal for self-paced training and instructions, or helpful information about systems, software and more!
Change RHSNet Password
allows those who log into computers on RHSNet to set up security questions so they can unlock their account later or change their password from anywhere.
After Hours
: For
urgent
issues that impact business operations, team members can contact the DSS Manager on-duty by calling 517-353-1691 and following the prompts at the end of the greeting. For all other issues, submit a service ticket to be addressed on the next business day. For more information, visit this
DSS After-Hours Support
article.
How to Submit a Ticket
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Chat with Service Desk
Submit a New Request
View My Requests
Knowledge Base
Change RHSNet Password
Who to Contact for Tech Support
Intro to DSS
DSS Service Status
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MSU IT Incidents
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MSU IT Maintenance
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