From time to time, the DSS Service Desk receives reports of suspicious emails or “phishing” attempts.
What is phishing? Per Wikipedia, “Phishing is the act of attempting to acquire information … by masquerading as a trustworthy entity in an electronic communication.” These communications often prompt recipients to follow a link and divulge sensitive or confidential information (like passwords, payment card numbers or social security numbers), which can be used to steal identities or accounts.
Because malicious activity like this can be a daily occurrence, SLE Digital Strategies and Services and MSU IT Services hope to educate team members about these threats but cannot send out a warning for each new threat that is identified. For this reason, it is important to be aware and use the following tips to avoid scams.
- Watch for spelling or grammar mistakes, scare tactics or offers that are too good to be true.
- Never share your password, account numbers or confidential information with others.
- Keep in mind that legitimate technical support organizations will NEVER ask for your password.
- Delete anything suspicious without opening or clicking!
- Do not open any attachments that you are not expecting!
- Do not follow any links from an unexpected email. If you do business with a company, it is best to always open a web browser, and type in their web address.
- Do not use your MSU password for non-MSU accounts. Use a different, strong password for each online account.
IF YOU RECEIVE A SUSPICIOUS EMAIL
IF YOU THINK YOUR COMPUTER IS INFECTED
- Shut your computer off, and unplug the network cord.
- Call the DSS Service Desk immediately at 517-353-1691.
IF YOU REVEALED YOUR PASSWORD OR OTHER PERSONAL INFORMATION
- Change your password immediately.
- If you have questions or need further assistance, call the DSS Service Desk at 517-353-1691.
- If you revealed account or payment card information, contact your institution immediately so they can assist.
If you are ever questioning the legitimacy of a communication, always err on the side of security. Contact the supposed sender to get clarification, or contact the DSS Service Desk for a second opinion. Thank you for your cooperation in keeping our systems secure.