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Adding Shared Mailboxes in Outlook (New)
Instructions for adding shared mailboxes to the new Outlook desktop application.
Accessing a Shared Mailbox in Office 365 Web Mail (Outlook on the Web)
Instructions for opening shared mailboxes to the web version of Outlook.
Adding and Using Shared Mailboxes in Outlook (Classic)
A shared email account provides a way for multiple team members to communicate and collaborate with customers from a single professional email addresses. This article describes how to access shared email accounts from the Outlook desktop program, from a web browser and from an iPad or mobile device.