Getting Started

The DSS Service Desk is open Monday – Friday, 8 a.m.-5 p.m. where friendly Service Desk Analysts are ready to assist with your technology needs.

Call the Service Desk: 517-353-1691 
 
Chat: Web-based with option to move to mobile.

Submit a New Request: Choose a category from the Service Catalog then a specific service. Not sure what to choose? Select General Help from the service catalog or contact the service desk. See video below or this guide for more help.
 
Click View My Requests to see tickets you have previously entered.
 
Use the Knowledge Base or search the Client Portal for self-paced training and instructions, or helpful information about systems, software and more! 
 
Change RHSNet Password allows those who log into computers on RHSNet to set up security questions so they can unlock their account later or change their password from anywhere.

After Hours: For urgent issues that impact business operations, team members can contact the DSS Manager on-duty by calling 517-353-1691 and following the prompts at the end of the greeting. For all other issues, submit a service ticket to be addressed on the next business day. For more information, visit this DSS After-Hours Support article.

How to Submit a Ticket

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DSS Service Status

Network is Unavailable 2/4/2025 6:15AM

On Tuesday, February 4, 2025 at 6:15 AM, an incident was reported that impacts internet access across multiple locations. Wireless WiFi is unavailable. Wired Ethernet connections are experiencing performance issues. Other systems are also impacted, including access to system applications as: the EBS Portal, SAP, KFS, KC, KR, Cognos BI, and others. The service providers are aware and they are working to resolve the incident. 

Please monitor the MSU's Service Status page for updates: https://servicestatus.msu.edu/incidents/670113

 

MSU IT Incidents

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MSU IT Maintenance

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