Getting Started

To enter a request, click the Submit a New Request button. This will take you to the Service Catalog where you will select a category, and then a specific service. You can select a Knowledge Base article to help solve your issue, or click the big green button to access a request form.

Click View My Requests to see tickets you have previously entered.

Get Answers will take you directly to the Knowledge Base.

Change My RHS Password will take you to the password manager.

Below is a brief video to help you get started. If you aren't sure what service to select, you may enter General Help from the Service Catalog, or call the Help Desk at 517-353-1691 for assistance.

Getting Started Video

IS Status Page

The transition from RHS email to MSU Spartan Mail has begun. PASSWORD RESETS MAY BE REQUIRED *Nearly 800 RHS team members need to reset their MSU NetID password. *They have been notified by Email of this legitimate requirement. OUTLOOK PROFILE PROMPTS *Beginning Wednesday (Nov. 21, 2018) Outlook desktop program users will see a new prompt to "Choose Profile." *RHS mail can be easily be accessed by selecting the "Outlook" profile. *Users should follow this link ( to prepare a connection to Spartan Mail. NEW RESOURCES AVAILABLE *This Knowledge Base article ( provides detailed information about the transition; check it regularly for updates. *You can access the article from a mobile device by visiting, clicking "Get Answers," then selecting "Email and Calendars." INFO SESSIONS *RHS Email Transition Info Sessions (Q&A) are scheduled in the 1855 Place 1001 training room. *Sign up (through elevateU under the Instructor Led Training section) for sessions on Nov. 21 and from Nov. 26-28.
---- Scheduled from: 2018-11-20 09:25:00 to 2018-12-31 17:00:00 ----

MSU IT Incidents 2018