Getting Started

To enter a request, click the Submit a New Request button. This will take you to the Service Catalog where you will select a category, and then a specific service. You can select a Knowledge Base article to help solve your issue, or click the big green button to access a request form.

Click View My Requests to see tickets you have previously entered.

Get Answers will take you directly to the Knowledge Base.

Change My RHS Password will take you to the password manager.


Below is a brief video to help you get started. If you aren't sure what service to select, you may enter General Help from the Service Catalog, or call the Help Desk at 517-353-1691 for assistance.

Getting Started Video

IS Status Page

A new timeline has been established for the transition to Spartan Mail, and key dates are listed below. For more information on the transition, visit is.rhs.msu.edu. Click "Knowledge Base," then "Email and Calendars" and look for the "FAQ article."1 BEGINNING JAN. 4: No changes will be granted to shared mailbox access, distribution lists and other RHS Outlook resources until after the transition. No new RHS email accounts will be created. New team members will be instructed to use their Spartan Mail accounts instead. BEGINNING JAN. 11: Email administrators will begin copying RHS email to Spartan Mail. Your existing mail and folders will show up in both systems and intermittent syncing of changes will continue through Jan 21. Please continue to manage your RHS email and calendar appointments in the RHS system until Jan. 18. JAN. 18 (10 p.m.) THROUGH JAN. 21 (8 a.m.): A limited email outage will be in effect. RHS email and webmail.rhs.msu.edu will be turned off permanently. You can use spartanmail.msu.edu to send and receive email during the outage. Email administrators will complete final copies of email from the RHS system to Spartan Mail. JAN. 21 ONWARD: Team members will use Spartan Mail exclusively from the Outlook desktop program, web browsers or mobile devices. Steps will need to be taken to connect to any shared mailboxes you access. Instructions for adding shared mailboxes will be communicated in early January. If you would like help configuring Spartan Mail on your mobile phone or tablet, a location for walk-in assistance will be available after the transition (dates and times TBD). Continue watching for updates in Email communications sent to RHS members.
---- Scheduled from: 2018-12-19 15:00:00 to 2019-01-24 17:00:00 ----

MSU IT Incidents 2018