Getting Started

To enter a request, click the Submit a New Request button. This will take you to the Service Catalog where you will select a category, and then a specific service. You can select a Knowledge Base article to help solve your issue, or click the big green button to access a request form.

Click View My Requests to see tickets you have previously entered.

Get Answers will take you directly to the Knowledge Base.

Change My RHS Password will take you to the password manager.


Below is a brief video to help you get started. If you aren't sure what service to select, you may enter General Help from the Service Catalog, or call the Help Desk at 517-353-1691 for assistance.

Getting Started Video

IS Status Page

Wednesday, July 12, RHS Information Services launches its new service request system, TeamDynamix.Access the system one of two ways: from is.rhs.msu.edu by clicking Service Requests or from my.rhs.msu.edu, under Helpful Links, by clicking IS Service Request. A Getting Started video is available on the Client Portal Home Page. IS Help Desk team members are available to assist with using the system. 517-353-1691.
Wednesday, July 26, Microsoft Windows security updates will be downloaded to PCI* computers. Please leave your PCI computer on throughout the afternoon and evening. Automated processes will install updates and reboot the computer if necessary. Around 4 p.m., you may be prompted to restart your computer. If you leave prior to 4 p.m., please save your work and log out of your computer, but leave it on to allow installations to complete. If you were out of the office today, please apply Microsoft updates and reboot your computer as soon as possible when you return. To initiate updates, click Start > All Programs > Windows Update > Check for Updates. For more information or to provide feedback about this communication, please contact the RHS Information Services Help Desk at 517-353-1691 (Monday–Friday, 8 a.m.-5 p.m.). * PCI is an abbreviation to reference devices and networks involved with payment card processing that must be secured according to the Payment Card Industry Data Security Standard.