Getting Started

To enter a request, click the Submit a New Request button. This will take you to the Service Catalog where you will select a category, and then a specific service. You can select a Knowledge Base article to help solve your issue, or click the big green button to access a request form.

Click View My Requests to see tickets you have previously entered.

Get Answers will take you directly to the Knowledge Base.

Change My RHS Password will take you to the password manager.


Below is a brief video to help you get started. If you aren't sure what service to select, you may enter General Help from the Service Catalog, or call the Help Desk at 517-353-1691 for assistance.

Getting Started Video

IS Status Page

The following message is for RHS partners in Owen and McDonel halls regarding a network outage Monday, Sept. 25, at 5:30 a.m. Following message was sent by MSU IT Sept. 22: You are receiving this message because the network switches in Owen Hall and McDonel Hall will undergo a firmware change Monday, Sept. 25, at 5:30 a.m. What is happening? MSU IT is changing the firmware in the network switches in your building to ensure proper functionality. This will require the network switches to be rebooted, causing an estimated downtime of 15 minutes. Although we expect the downtime to last 15 minutes, we reserved a window between 5:30 and 7:30 a.m. for any unexpected circumstances. What do I need to do? If you experience a service disruption after 7:30 a.m., please contact the IT Service Desk at ithelp@msu.edu or 517-432-6200. We will have staff available to assist you and your teams. Thank you, MSU IT Service Desk (517) 432-6200/toll free (844) 678-6200 ithelp@msu.edu