Getting Started

To enter a request, click the Submit a New Request button. This will take you to the Service Catalog where you will select a category, and then a specific service. You can select a Knowledge Base article to help solve your issue, or click the big green button to access a request form.

Click View My Requests to see tickets you have previously entered.

Get Answers will take you directly to the Knowledge Base.

Change My RHS Password will take you to the password manager.


Below is a brief video to help you get started. If you aren't sure what service to select, you may enter General Help from the Service Catalog, or call the Help Desk at 517-353-1691 for assistance.

Getting Started Video

IS Status Page

The Ultratime Position Based Scheduling system will be updated starting at 8:30 a.m., Friday, Jan. 19. There will be no Ultratime outage. However, we ask that supervisors remain out of the scheduling system during the update if possible. The update should be completed by 9:30 a.m. Notes detailing the specific updates will be sent in an additional email from RHS Payroll.