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Self-Service Password Manager

Passwords: How do I sign up for RHS Password Self Service?

For a downloadable user guide with screen shots and step by step instructions click HERE

The RHS Password Self-Service system gives you the power to manage your RHS password using a website. Since our Help Desk is open Monday - Friday 8 a.m. to 5 p.m. this gives you round the clock control over your password. Once you are registered, you can return to the site to reset your account if it becomes locked from too many incorrect login attempts or change your settings.

Follow the steps, below, to register and set up your security questions. 

1)    In a web browser, go to:

2)    Enter your username and click OK. (username is the same as logon or NetID)

3)    You will be directed to a ”Quest One Password Manager Home page”.  Click on the “My Questions and Answers Profile” link.

4)    Type in the characters you see on the screen to verify that you are a human then click NEXT.

5)    Enter your RHS Windows password, when prompted, and click NEXT.

  • This is the password you use when you logon to an RHS computer.

6)    Designate 1 code word and 2 private questions with answers to complete sign up then click NEXT.

(For help on this step, see below.)

7)    You are all done!  Exit the system using the X in the upper right corner or you can click “Go to home page” to see all the functions available in the system.

At any time after registering you may return to to:

  • Reset your password if you have forgotten it.
  • Manage your code word and private questions.
  • Change your RHS Network Password.
  • Unlock your account (if it gets locked from too many failed login attempts).

Note: This system only deals with your RHS Windows password.  (Not the MSU NetID password.)  If you change your password in this system, you will still need to update it on any phone or ipad that you use for your email


If you have questions or need help with registration, please call the IS Help Desk at 517-353-1691 (Mon-Fri 8am-5pm).

Extra Help for step 6:

  • Your code word and questions will be used to verify your identity when you use the system in the future.
  • Your code word must be at least 5 characters long. Make sure it is memorable, as it will not expire.  It may be used by the IS Help Desk to verify your identity if you ever call for assistance.
  • One of your private questions must be selected from a drop-down list.  Click on the question you wish to use then type an answer in the space provided.
  • The other private question is one you create.  Type any question you want and provide the answer.
  • Be sure to meet the requirements listed on the web page regarding question/answer minimum length and composition.
  • Answers are not case-sensitive, meaning capital or lower case letters can be used interchangeably. For example: If your question is “What is the name of your favorite pet?” and you answer “Rover”, when you use the system in the future, “Rover” or “rover” will both be acceptable answers.
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Article ID: 17099
Tue 10/4/16 3:28 PM
Tue 7/18/17 12:43 PM