Printer/Copier Service and Purchasing Toner and Staples

Installing/Adding Printers to your device

Please see this related article Setting Up a Printer Using PrinterLogic.

Requesting Service for Printers/Copiers

For any divisional printers or multifunction copiers, contact the DSS Service Desk or submit a ticket at dss.sle.msu.edu. Technicians will assist with basic troubleshooting and may instruct you to call the vendor for additional service and repairs. For devices managed by Applied Imaging (formerly Hasselbring Clark), there should be a phone number and service code on a sticker affixed to the device.

Ordering Toner or Waste Containers

The process for ordering printer supplies depends on the type of printer/copier and whether it is under maintenance contract.

Printers/Copiers under Maintenance Contract with Visual Edge (formerly H.C. Berger or CBI) 

SLE partners with Visual Edge to provide an automatic toner shipment process for all copiers on maintenance contract (former SLE copiers only). A monitoring system, called FM Audit, will trigger an alert to Visual Edge when a copier's toner is down to 30 percent of its volume.

• Departments do not need to contact Visual Edge to order toner, as it will be ordered automatically.
• Toner is delivered to University Stores which then ships to the appropriate department within two to three business days. 
• Toner may be stored in your office supply room until the copier displays an alert to replace the toner. If a copier is a low-volume print/copy device, it could take time before the alert prompts you to replace the toner. Please do not replace the toner before the alert displays.
• There are no additional charges to unit monthly maintenance invoices for toner as costs are included in the maintenance contracts.

NOTE: When a copier's waster container is full and needs to be replaced, it IS NOT a supply that Visual Edge will replenish automatically. Departments DO have to contact them via email GLRsupplies@visual.com or phone 517-484-5378.

HP Printers

You must order supplies for HP printers/copies. Please have your printer's model and toner model number ready before placing an order.

There are three sources from which to purchase HP toner:

1. Spartan Market Place - University Stores Direct Bill (department account # is required).

2. Spartan Market Place - Office Max Direct Bill (department account # required).

• Visit ebs.msu.edu 

3. Sehi Computers - Contact Person: Sari Scott

• Phone: x212
• Fax:
• Toll Free:
• Email: sari@sehi.com
• Address: 2930 Bond Street, Rochester Hills, MI 48309
• Billing Options:
  • PCard
  • Direct Bill
• Helpful Hints:
  • High-volume cartridges available on request
  • When ordering, have your printer's model number ready

HP Plotter T790

Here is the list of toner cartridge product numbers of each color for the HP Designjet T790 Plotter:
HP 72 130-ml Matte Black DesignJet Ink Cartridge
HP 72 130-ml Magenta DesignJet Ink Cartridge
HP 72 130-ml Cyan DesignJet Ink Cartridge
HP 72 130-ml Gray DesignJet Ink Cartridge
HP 72 130-ml Photo Black DesignJet Ink Cartridge

You or your authorized purchaser for your department can purchase these in EBS on Spartan Marketplace at OfficeMax using the appropriate department account number.

Applied Imaging (formerly Hasselbring Clark) Printers

• Company: Applied Imaging
• Phone: 887-509-0770 (Service/Supplies)
• Address: 5858 Aurelius Rd,  Lansing, MI 48911
• Billing options:
  • Toner is provided under most contracts
  • Staple refill cartridges – PCard
• Helpful Hints:
  • When ordering, have your printer’s model number ready

Kyocera/Konica Minolta

• Company: Visual Edge (formerly H.C. Berger or CBI) under contract supplies
• Phone: 517-484-5378, Toll Free: (800)-351-9111
• Fax: 616-241-1255
• Address: 2175 Association Drive Suite 200, Okemos, MI 48864
• Billing Options:
  • Toner and waste toner cartridge is provided under contract agreements
  • Staple refill cartridges – Send Email Request to glrsupplies@visualedge.com

• Helpful Hints:
  • When ordering, have your printer’s model number ready