Knowledge Base

Categories (6)

Email and Calendars

Articles and frequently asked questions related to email and calendaring.
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Computers, Point of Sale, Printers and Other Equipment

Articles related to hardware devices and equipment.
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Software and Applications

Information on installing or working with software and applications.
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Accounts and Access

Articles on passwords, password management and requesting system access.
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General Help and Training

Access to resources for training, help and support.
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Web and Digital

Articles about websites and digital media or content.
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Articles (7)

Pinned Article Introduction to DSS

Overview of the Digital Strategies and Services technology support and teams.

Pinned Article Submitting a Service Request (Ticket)

Getting started with TeamDynamix DSS Service Request System. Logging a ticket, reviewing your submitted tickets and updating tickets with attachments or comments.

Pinned Article Who to contact for SLE technology support

Overview of services provided by Digital Strategies and Services so readers can determine when to contact DSS, MSU IT or other resources.

Changing Your Name and Contact Info in TeamDynamix

Instructions for changing your contact information, preferred name, phone number, address and profile picture in TeamDynamix (the Information Services service request system).

DSS After-Hours Support

Explanation of Digital Strategies and Services' technology support plan for times outside of service desk hours and how to get assistance for emergencies.

Information for New SLE Team Members

This article contains files that provide an overview of divisional technology and touchpoints from Digital Strategies and Services.

Welcome to Windows 10 and Office 365

Guide to SLE computers with Windows 10 and Office 365.