Adding Shared Mailboxes in Outlook (New)

Overview and Purpose

These step-by-step instructions are intended to guide any team member through the process of adding shared MSU mailboxes or folders to the newly updated Outlook desktop client. 

Additional Helpful Notes

This procedure applies only to Outlook (New), a desktop software application.

Adding a shared mailbox in Outlook (New) will automatically add them to Outlook on the Web (Spartan Mail).

Adding a Shared Mailbox in Outlook (New)

1. Open the Outlook (New) application. If installed, it can be found by pressing the Start Menu icon on the bottom left of your desktop, and searching for “Outlook (new)”.
   • 
2. In the left side of the Outlook client, near the bottom, you will see a category for “Shared with me.”
   • 
3. Click on this “shared with me” category to expand it, and view all shared mailboxes.
   • 
4. Hover your mouse over the “shared with me” category, and three dotted lines will appear to the right. Click on the three dotted lines icon.
   • 
5. A new option, “Add shared folder or mailbox” will appear. Click on this option.
   • 
6. A window will appear where you can type the name of the shared mailbox you wish to add. You can enter the name of the mailbox (e.g: RHS Software) or the entire email address, if known (e.g: software@rhs.msu.edu).
   • 
7. Click on the result for the shared mailbox you would like to add. Then, click on the green “add” button.
   • 
8. The shared mailbox will now appear inside the “shared with me” category, with other shared mailboxes that have been added.
   • 
9. Click on the shared mailbox again to expand the view. The inbox, sent items, and other folders associated with this mailbox will now become visible.
   •